Privacy Policy

1. Company information

Legal entity: Ivory Plains. Operating brand: Ivory Plains. Website: ivoryplains.com. Support email: support@ivoryplains.com. Telephone: [PHONE NUMBER]. Address: [BUSINESS ADDRESS].

2. What we collect

Account details you give us, such as name, email address and mobile number. Payment details, handled by our payment processor, which Ivory Plains does not store.

The financial information you submit to have a plan built, which includes account statements, benefit estimates, pension elections, tax returns, and details of your household, income and debts. Basic technical data such as device type, browser and pages visited.

3. How we use it

To build your plan and the schedules inside it, to model claiming, conversion, withdrawal order and premium surcharge outcomes, to take payment, to answer support requests, to send account notifications, and to meet legal obligations.

4. SMS and mobile information

If you opt in, Ivory Plains uses the mobile number you provide to send recurring automated account notifications text messages. Consent is not a condition of any purchase. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt in data and consent is not shared with any third parties. Reply STOP to cancel or HELP for help, call [PHONE NUMBER], or email support@ivoryplains.com. Carriers are not liable for delayed or undelivered messages.

5. Your financial documents

The statements, benefit estimates and tax returns you send are used to build your plan and for nothing else. Ivory Plains does not sell your information, does not share it with product manufacturers, and receives no commission, referral fee or other compensation from any custodian, fund, insurer or adviser for anything in your plan.

6. Who else sees your data

Service providers who host, process payments or deliver messages on our behalf, under contract, only for those purposes. Authorities where the law requires it.

Read our Terms of Service.

7. Retention

We keep your plan and the documents behind it while your engagement is active and afterwards for as long as the law requires us to keep records. You can ask us to delete the underlying documents at any time.

8. Your choices

You can access, correct, export or delete your information by writing to support@ivoryplains.com

You can unsubscribe from email at any time and reply STOP to end text messages.

9. Security

Access inside Ivory Plains is limited to staff whose role requires it. Data is encrypted in transit.

10. Children

The service is not directed to anyone under 18 and we do not knowingly collect their information.

11. Changes

Ivory Plains may update this policy. Material changes are posted here with a new date.

12. Contact us

Ivory Plains. [BUSINESS ADDRESS]. [PHONE NUMBER]. support@ivoryplains.com