Contact
Questions in writing. Answers in writing.
Ivory Plains has no sales reps and no discovery calls. Send a note to support and the answer comes back by email, so you have it on record next to your plan.
Support email
support@ivoryplains.com- Email only. No phone line and no calls to schedule.
- Fees are public. Every price is on the pricing page, so there's no quote to request.
- Customers: write from the email on your account so we can find your plan.
Send a message
Tell us what you need.
Pick a topic, add a few lines, and we'll open a ready-to-send email to support in your mail app.
- The page or date you have a question about
- Your tier: Plan, Plan and year, or Household
- Any input that changed, like a stop-work date, claim month or filing status
- Leave out account numbers and Social Security numbers
What support covers
Support explains the pages. You make the moves.
Support can
- Explain what a date, amount or deadline on your plan means
- Help you correct inputs and tell you when a rebuild applies
- Answer questions about tiers, fees and what each one includes
- Sort out sign-in, checkout and billing questions
Support won't
- Tell you which funds to buy or sell
- File with Social Security or Medicare, or instruct your custodian for you
- Act as your power of attorney or hold your accounts
- Replace advice from a tax or legal professional on your specific facts
Address copied